Refund policy

Cancellation rights (unopened items)

Because our products are food supplements, we can only accept a change of mind cancellation if the item is unopened, unused and in its original sealed packaging. You have 14 days from the day you receive your order to tell us you want to cancel, and a further 14 days to send the item back to us once you've told us. We'll refund the product price once we receive it back in its original condition; the customer covers return postage unless the item was faulty or incorrect.

Faulty or incorrect items

If your order arrives damaged, faulty, past its best-before date, or isn't what you ordered, contact us within 30 days at returns@dynamicgrove.com with your order number and a photo where relevant. We'll arrange a replacement or a full refund, including return postage, at no cost to you.

For hygiene and safety reasons, we cannot accept the return of opened or used supplements unless they are faulty or incorrect.

How to start a return

Email returns@dynamicgrove.com before sending anything back — items sent to us without first requesting a return may not be accepted. We'll confirm the next steps and, once your return is received and checked, refunds are issued to your original payment method within 10 business days.

Returns should not be sent to our office address. We'll provide the correct return address when you contact us.

Battersea Dynamics Ltd

167-169 Great Portland Street

5th Floor

London

W1W 5PF

United Kingdom